Shipping
We offer FREE SHIPPING on all orders over $99, Australia wide.
Orders are sent out daily Monday to Friday (except public holidays) via Australia Post or courier. You will receive tracking details via email shortly after receiving your order.
We aim to dispatch orders as soon as possible, most instances are same day after payment has been received. Once your order has been dispatched, tracking information will be provided via email where available.
Delivery times vary depending on your location, the delivery service and the size of your order.
Bulky Items & Delivery Restrictions
Due to freight restrictions, bulky items such as package deals cannot currently be delivered to some rural and remote areas in Western Australia and the Northern Territory.
If you are unsure whether we can deliver a particular product to your location, please contact us before placing your order.
International Shipping
We currently do not offer international shipping. Orders can only be delivered within Australia.
Delivery Delays
Once an order has been dispatched, delivery is handled by the relevant postal or courier service. While we do our best to dispatch orders promptly, delivery times are outside our direct control.
If your tracking information indicates that your parcel has been delayed or appears to be missing, please contact us and we will assist where possible.
If you have any questions regarding your order, please contact us.
Returns
We offer a 30-day return policy on eligible products with receipt or proof of purchase.
For change-of-mind returns, you must contact us within 30 days of purchase and provide your original receipt or other proof of purchase.
Faulty or Not as Described Returns
If your purchase is faulty or not as described (including ex-demo clubs), please contact us and have your proof of purchase ready. If you purchased your order online and it has arrived damaged in transit, not as described or sent incorrectly, please let us know immediately so we can arrange a return or replacement.
If you change your mind, order the wrong size or select the wrong product, you may return an eligible item within 30 days, provided that:
Change of mind Returns
You have your original receipt or other valid proof of purchase.
The item is unused and unworn.
The item is in its original, saleable condition.
All original tags and labels remain attached, where applicable.
Original packaging is included where applicable.
The item has not been damaged, marked or altered.
The item has not been used on the golf course or otherwise put into use.
Ex-Demo Clubs
Ex-demo clubs are not eligible for change-of-mind refunds. Ex-demo clubs are sold as demonstrated and may show signs of use, including marks or cosmetic wear. However, if an ex-demo club is faulty or materially not as described at the time of sale, please contact us immediately so we can assess the issue and resolve.
Golf Clubs
New golf clubs returned under our change-of-mind policy must be unused and unhit. Clubs must not have scratches, marks or other signs of use and should be returned with their original packaging and protective coverings where applicable.
Custom & Special-Order Products
Products that have been custom built, custom fitted, personalised or specifically modified to a customer’s requested specifications are not eligible for change of mind return unless faulty. If there is an issue with your newly adjusted club, please reach out so we can assist the best way we can.
Golf Shoes
Golf shoes must be returned unworn and in their original condition. We recommend trying shoes on indoors and on a clean surface to ensure they are suitable before wearing them outside. Shoes must be returned with their original shoe box.
How to Return an Item
Before sending an item back, please contact us within 30 days with:
Your receipt or proof of purchase.
Your order number, where applicable.
The product you wish to return.
The reason for the return.
Photos (where relevant), particularly for damaged or faulty products.
We will provide you with the appropriate return instructions. For items being returned via post, we recommend using a tracked postage service and keeping your tracking details until your return has been processed.
*Please note that return postage is the customer’s responsibility, however, if a product is faulty or not as described at the time of sale, please contact us immediately so we can assess the issue and resolve
If you have any questions about requiring a return or have a faulty product, please reach out right away so we can do our best to help resolve the issue.
Good Golfing!
